Award Winning Independent Cinema

Tinside Lido
Venue Address: Hoe Rd, Plymouth PL1 3DE

Q. Will we be watching the film from the pool?
A. You won’t be swimming while watching the film – sorry! The film will be shown on the concrete sun terrace next to the pool (where they sometimes put deckchairs). The pool will not be open for swimming on the evenings of the events.

Q. When/ where can I collect my tickets?
A. If you selected for the delivery option: “Collect my tickets at the box office, you can collect your tickets from the Plymouth Arts Cinema Box Office inside Plymouth College of Art, Tavistock Place, until Thursday 22 July, within our opening hours (Tuesday, Thursday, Friday: 5pm to 8.30pm; Wednesday: 1pm to 8.30pm; Saturday: 1pm to 8pm). Past this date, you will have to collect your tickets on the night at Tinside Lido. We will have a mini box office open onsite from 8pm. Please bring the booking confirmation email or an ID to collect your tickets.

If you selected the “Receive my tickets as e-tickets” delivery option, you should receive your booking confirmation email first, followed by a second email with your PDF tickets attached. The PDF tickets are usually generated and sent straight away after the booking is confirmed. You can also download the e-tickets by logging in to your customer account on our website and clicking on the “E-tickets” tab. if you haven’t received your tickets within a day of making your booking, or if you can’t access them online, please contact us on 01752 206 114 or email info@plymouthartscinema.org. You can use your phone, or any other device you can download the PDF tickets onto, to present your e-tickets at the Box Office on site on arrival. Alternatively, you can print your tickets on A4 paper (we will accept double-sided printing if you have several tickets!).

If you selected a discounted ticket, please remember to bring proof of eligibility.

Q. Can I buy tickets on the night?
A. Advance booking is strongly recommended as these events sell out. Door sales on the night will be subject to availability. We recommend bringing cash. We hold waiting lists for sold out events in case of cancellations. Please email info@plymouthartscinema.org to be added to the waiting list and indicate your name, date and time of the event, number of tickets you require, and the best phone number to contact you on. We’ll be in touch if tickets become available.

Q. What will be done to make this event safe?
A. We want you to feel happy and confident to relax and have a good time. We’ve reduced capacity for these events and will be following all UK Government regulations to make them Covid safe. Staff will be wearing face coverings, and hand sanitiser will be available. We recommend that you wear a face covering when in the building.

Q. Do I need to bring a chair/ blankets?
A. We will provide chairs. Due to Covid-19, we are unable to provide blankets for hire this year. It can get chilly in the evenings so please make sure you dress warmly – think woolly hats, jumpers, coats and blankets!

Q. Can I bring alcohol?
A. No. Alcoholic drinks will not be allowed into the event. We will be running a bar for alcoholic drinks (bringing cash is advised). Please note there is no ATM machine on site and the closest ATM machines are located on the Barbican.
Tinside Lido kiosk will also be open and sells a range of soft drinks, hot drinks and snacks.

Q. Can I bring food?
A. Yes – there are no restrictions on bringing food so feel free to bring a picnic.

Q. Can I smoke?
A. Tinside is a non-smoking venue and smoking is not allowed on any part of the grounds. This includes e-cigs and vapes. You can smoke in the public area outside the main entrance, at reception level.

Q. What time should I arrive?
A. You can arrive any time you like after 8pm. Bring a picnic, or sit and enjoy a drink and watch the sun go down.

Q. Can I get a refund if the weather is bad?
A. The screenings go ahead in all but the most severe weather conditions. No refunds will be given if we have to cancel due to weather conditions.

Q. Can I get a refund if I have Covid-19 or need to self isolate?
A. If you have Covid-19 or need to self isolate, please contact our Box Office and we will refund your tickets in full. Please contact us as soon as possible to allow us to release your tickets for other customers. We will only process refund requests received before the event takes place.

Q. What time does the film start?
A. The film will start at around 9.15pm when light levels are low enough to project onto the screen. The pre-feature film programme (adverts, short films, archive footage) will start from 9pm.

Q. Is there disabled access?
A. There is lift access from street level to the lido. There are then a few steps up to the sun terrace where the film will be shown, with disabled access via a ramp.

Q. Will there be toilets at the screenings?
A. Yes, all of our events have toilet facilities, including accessible facilities.

Q. Are children allowed to come?
A. Children are welcome at the events, so long as they meet the age rating of the film. We’ve introduced a £8 ticket for children aged 12 and under. Babies under 12 months go in for free, no ticket needed.

Q. Are dogs allowed to come?
A. Dogs are not permitted at Tinside Lido.

Q. Where can I park?
A. There are pay-and-display parking bays along the Hoe.