Independent Cinema for Everyone

The Box

Venue Address: Tavistock Place, Plymouth PL4 8AX

Q.Where will we be watching the film?
A. We will be watching the film from the square outside the Box. The screen will be located on the side of St Luke’s Church.

Q. When/ where can I collect my tickets?
A. If you selected the delivery option “Collect my tickets at the box office,” you can collect your tickets from the Plymouth Arts Cinema Box Office inside Plymouth College of Art, Tavistock Place until Thursday 22 July, within our opening hours (Tuesday, Thursday, Friday: 5pm to 8.30pm; Wednesday: 1pm to 8.30pm; Saturday: 1pm to 8pm). Past this date, you will have to collect your tickets on the night at the venue. We will have a mini box office open onsite from 6pm. Please bring the booking confirmation email or an ID to collect your tickets.

If you selected the “Receive my tickets as e-tickets” delivery option, you should receive your booking confirmation email first, followed by a second email with your PDF tickets attached. The PDF tickets are usually generated and sent straight away after the booking is confirmed. You can also download the e-tickets by logging in to your customer account on our website and clicking on the “E-tickets” tab. if you haven’t received your tickets within a day of making your booking, or if you can’t access them online, please contact us on 01752 206 114 or email info@plymouthartscinema.org. You can use your phone, or any other device you can download the PDF tickets onto, to present your e-tickets at the Box Office on site on arrival. Alternatively, you can print your tickets on A4 paper (we will accept double-sided printing if you have several tickets!).

If you selected a discounted ticket, please remember to bring proof of eligibility.

Q. Can I buy tickets on the night?
A. Advance booking is strongly recommended as these events sell out. Door sales on the night will be subject to availability. We recommend bringing cash. We hold waiting lists for sold out events in case of cancellations. Please email info@plymouthartscinema.org to be added to the waiting list and indicate your name, date and time of the event, number of tickets you require, and the best phone number to contact you on. We’ll be in touch if tickets become available.

Q. What will be done to make this event safe?
A. We want you to feel happy and confident to relax and have a good time. We’ve reduced capacity for these events and will be following all UK Government regulations to make them Covid safe. Seating will be socially-distanced, staff will be wearing face coverings, and hand sanitiser will be available.

Q. Do I need to bring a chair/ blankets?
A. We will provide chairs. Due to Covid-19, we are unable to provide blankets for hire this year. It can get chilly in the evenings so please make sure you dress warmly – think woolly hats, jumpers, coats and blankets!

Q. Can I bring alcohol?
A. No. Alcoholic drinks will not be allowed into the event. The Box will be running a bar from their Café hut.

Q. Can I bring food?
A. Yes – there are no restrictions on bringing food so feel free to bring a picnic.

Q. Can I smoke?
A. Smoking is not allowed within the seating areas for the comfort of our guests. This includes e-cigs and vapes. We usually designate a smoking area away from the audience area but some locations do stipulate no smoking on any part of the grounds. Please be considerate of others and abide by this rule.

Q. What time should I arrive?
A. You can arrive any time you like after 6pm. Bring a picnic, or sit and enjoy a drink and watch the sun go down.

Q. Can I get a refund if the weather is bad?
A. The screenings go ahead in all but the most severe weather conditions. No refunds will be given if we have to cancel due to weather conditions.

Q. Can I get a refund if I have Covid-19 or need to self isolate?
A. If you have Covid-19 or need to self isolate, please contact our Box Office and we will refund your tickets in full. Please contact us as soon as possible to allow us to release your tickets for other customers. We will only process refund requests received before the event takes place.

Q. What time does the film start?
A. The film will start at 7.30pm. The pre-feature film programme (adverts, short films, archive footage) will start from 7pm.

Q. Is there disabled access?
A. Yes, there is level access to the square outside The Box and to the area where the film will be shown.

Q. Will there be toilets at the screenings?
A. Yes, all of our events have toilet facilities, including accessible facilities.
Q. Are children allowed to come?
A. Children are welcome at the events, so long as they meet the age rating of the film. We’ve introduced a £8 ticket for children aged 12 and under. Babies under 12 months go in for free, no ticket needed.

Q. Where can I park?
A. On street pay and display parking is available on Tavistock Place and Regent Street. Right next to Plymouth College of Art, the Regent Street Car Park is a multi-storey car park with 268 spaces open from 6am to midnight. Opposite the venue, Drake Circus shopping centre multi-storey car park is open from 6.30am to midnight, with 1,270 parking spaces.
There is a parking space reserved for blue badge holders outside Caffeine Club on Regent Street. On-street pay and display parking spaces on Gibbon Street are free of charges for blue badge holders. There are also blue-badge holders parking spaces on the ground floor of the Regent Street car park – charges apply.