Reopening Information

We're ready to welcome you back to the cinema

Plymouth Arts Cinema is open. We’ve missed watching films together on the big screen and we look forward to welcoming you back, when you feel ready to return.

We’ve been working to make sure it’s safe for you to come to the cinema, and to help you feel happy and confident to do so. This page is your guide to the changes we’ve made and how to plan your visit. The information here is being reviewed on a regular basis so please check back before your next visit.

Page last updated 25/05/21
The Covid-19 situation is a constantly changing one, and we are following all guidelines from the UK Government and UK Cinema Association.

A Visual Guide to Your Visit

Film Programme

To see the full programme and book online, please visit plymouthartscinema.org/whats-on.

We are pleased to let you know that the printed brochure is back! If you are a member, or a very frequent booker, you will receive our brochure in the post. It will also be available to pick up from the cinema, and from a range of libraries, cafes, shops and venues around Plymouth.

All of our listings information is online, but If you would like to print it out, you can find a full programme with an easy to view grid on our Downloads page. We will also keep large print versions of the film times at our Box Office if you would like to pick one up.

Opening Times and How To Book

All ticket bookings and membership renewals are online only until the Box Office reopens at 5pm on Friday 4th June. If you experience any issues with online booking, you can email us on info@plymouthartscinema.org and a member of our team will assist you.

The Box Office and Café-bar are open from Friday 4th June (Tuesday, Thursday and Friday: 5-8.30pm; Wednesday: 1-8.30pm; Saturday: 1-8pm). You can call the Box Office during these times on 01752 206114.

Cinema Tickets Standard £9.00 / Concessions, students, OAPs £7.75 / Matinees £7.00 / Bringing in Baby £8.50 / 25 & Under £4 (please bring ID) / PCA staff and students £4 (please show card) / Unwaged £4. Friends 10% discount. Online booking fee £1.50. Advance booking recommended.

What We Are Doing To Keep You Safe

  • We have reduced the capacity in our cinema in order to maintain the recommended social distancing guidelines. The recommended guidelines are 1m+ but we are doing 1m++.
  • One way systems at busy times and floor markings to enable social distancing.
  • Hand sanitiser is available throughout the building.
  • All touchpoints are disinfected regularly through the day and between screenings.
  • All staff and volunteers will be wearing face coverings.
  • We have installed a perspex screen at the Box Office counter.
  • Ventilation in the cinema is set to fresh-air supply only. This means that it might be cooler than usual in the cinema, so bring an extra layer just in case. The Air Handling Unit is running at 100% ensuring multiple air changes an hour within the cinema area. The fresh air (from outside) enters the cinema area, at the same time an equivalent amount of air is extracted to ensure a comfortable “covid safe” environment.
  • We're participating to the NHS Test and Trace and Covid-19 app schemes.
  • Staff and volunteers have been fully trained on new health and safety measures, and are available to talk to and help you.
  • Enhancing toilet cleaning regimes, including the supply of cleaning wipes and disinfectant fluids to wipe down touchpoints after use.
  • Reduced capacity in the toilets where it is difficult to socially distance: social distancing measures in the ladies toilets (every other booth and every other sink is out of use).
  • No further changes to the unisex toilets and disabled toilets (the cubicles are already completely separate from each other with handwashing station inside the cubicle).

When You Arrive

  • Please arrive on time for your film screening. Cinema doors open 30 minutes before the film starts.
  • You will need to wear a face covering whilst in the cinemas and moving around the building, unless you are eating and drinking, in accordance with Government guidelines. Our staff will be wearing face coverings too. We ask everyone to be mindful that some people are unable to wear a face covering and the reasons for that might not be immediately apparent.
  • When you enter the building, please use the wall mounted thermometers to the left of the main door. If the wall mounted temperature gauges are not working, we will take your temperature at the box office.
  • Use the hand sanitiser provided.
  • Please observe social distancing (2 metres) by following our markers and signage.
  • Make contactless payments if you can (but we will still accept cash).
  • Please don’t stand around in the bar area. Make your way to the cinema once you have collected your tickets, drinks and snacks.
  • Please sit on the seat number shown on your ticket.
  • After the film, the ushers will guide you out. Please put your rubbish in the bins provided and return glasses and mugs to the windowsill in the corridor.
  • This is new for everyone and we are all adjusting. Please respect everyone in our space, and listen to our staff and volunteers who are there to help. Be kind and enjoy yourself!

If you have any Coronavirus symptoms, or have been told to self-isolate, please don’t come to the cinema. Get better soon and visit when it is safe!

If you start to feel unwell (fever or new persistent cough) when you are in the cinema, please leave and notify a member of staff on your way out. We will refund your ticket.

Ticket Prices and Refunds

We are pleased to offer a new Unwaged Concessionary rate of £4.
We know that a lot of peoples’ incomes have been severely affected by the current situation and we want our cinema to be an inclusive place for everyone in the community.
All ticket prices are here.

In these exceptional circumstances, we will give a full refund if we have to cancel any of our screenings. We will also offer you a full refund or a credit note if you have to cancel your visit due to ill health. We kindly ask that you contact our Box Office (email or phone) to let us know if you have to cancel your visit, prior to the screening you were going to attend if possible and no later than the following day.

Gift Vouchers

We will honour any gift voucher and associated credit that expired while we were shut, and will extend the validity period of any gift voucher still valid to give you more time to redeem them.
If your gift voucher has expired or is about to, please email info@plymouthartscinema.org and provide your Gift Voucher code and a phone number. It’s easier for us to process an extension on a gift voucher that is still valid rather than on an expired one, so we encourage you to contact us before your gift voucher expires!

Access and Disability

While we will continue to seek to provide an inclusive service and meet the adjustment needs of disabled customers wherever possible, some of the Covid-19 safety measures we have to put in place to ensure the safety of our staff, volunteers and audiences mean that we will not be able to provide some of the support we would normally have been happy to offer, for instance offering an arm to someone who is unsteady on their feet moving around the venue. Under the current COVID-19 guidelines and ‘no contact’ rule, the provision of such physical support is unfortunately not allowed.

But we will seek to provide any assistance that can be offered in a safe manner both for you and our team. If you are booking tickets to the cinema, we invite you to contact us beforehand (info@plymouthartscinema.org/01752 206 114) to discuss your support requirements and plan your visit together.

Click here to visit our dedicated Access page.

Click here for detailed information on how to book the wheelchair space and companion seat online.

NHS Test and Trace

NHS Test & Trace is a compulsory scheme for visitors of hospitality venues including cinemas, and we are required by law to collect contact details for all people attending a film screening.

When you book tickets with us online or from our Box Office, you will be asked to provide us with the best phone number to contact you on for us to pass the NHS Test & Trace in the event of us being approached by them.

If you do not wish to share your contact details with us, the alternative is to use the NHS COVID-19 app on your mobile phone and scan the official NHS QR code displayed on posters in our premises to check in our venue when you arrive on site.

Please note that if you are booking more than 1 ticket for a screening, the other person(s) attending with you will be asked to provide their own contact details on arrival, either by using the NHS Covid-19 App on their phone, or by filling in a paper form at the Box Office.

Plymouth College of Art suggests that visitors take two asymptomatic Covid-19 tests at least three days apart before attending (with negative test results), including taking one of the tests the night before wherever possible. Asymptomatic tests are easily available to order online or collect in person from sites such as the Guildhall in the centre of Plymouth. Testing is not mandatory but strongly advised to keep everyone in our community safe.

For more information about hospitality venues requirements and the NHS COVID-19 app alternative, see this page.

We have updated our privacy policy accordingly.

Illustration: Shri Gunasekara @smilleyapples, 2nd Year Illustration Student at Plymouth College of Art